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Privacy

MENZIES PRIVACY POLICY

At Menzies Art Brands Pty Ltd ACN 080 621 236 (“Menzies Art Brands”) we are committed to protecting your personal information and keeping your art transactions confidential. This policy describes how Menzies Art Brands handles the personal information we collect.  

UPDATES TO THIS POLICY

We may review and update this policy from time to time to take account of new laws, technology, changes to our operations and the changing business environment. Updates will be published on our website.   

MENZIES ART BRANDS COLLECTION, USE AND DISCLOSURE PRACTICES

Menzies Art Brands collects, holds, uses and discloses personal information for our business functions and activities.

How and why Menzies Art Brands collects personal information

The main way Menzies Art Brands collects your information is when you give it to us. You give us your personal information when you deal with Menzies Art Brands in any of the following ways:

  • seek an art appraisal or valuation

  • register for an auction

  • bid on an auction item

  • purchase art or valuation services from us

  • store art with us

  • register for or attend one of our events where photographs or videos may be taken

  • sign up for/obtain a catalogue, publication or newsletter

  • access or publish information on one of our social media pages

  • visit or use our website and or complete a form on our website

  • contract with, or provide goods or services to, Menzies Art Brands

  • consign art to us for sale

  • contact us by telephone, email, fax or through social media (see more below)

  • have a conversation with one of our representatives

  • make a complaint to Menzies Art Brands

  • otherwise interact with Menzies Art Brands.

We may also collect personal information indirectly from third parties including for recruitment purposes. We do not buy or sell personal information.

Social Networking

We use social networking services such as Facebook, Twitter, Instagram, you tube or Linked In.  If you communicate with us using these services we and the social network provider and its partners may collect your personal information.  We do not control and are not responsible for the privacy practices of these services and you should review their privacy policies.

What personal information does Menzies Art Brands collect and hold?

The information we collect may include your contact details (e.g. name, address, phone numbers, email address, postcodes), basic demographics (e.g. age, gender, occupation), Bank account details, credit card details for processing phone orders.  We may take and keep photographs, audio or video footage of auctions but only with participants’ consent.  We will not collect sensitive information from you unless you voluntarily provide it to us.  We will not keep this if it is not needed.

If the information is provided for recruitment purposes, we might collect more detailed information about you that is relevant for assessing your suitability for a position with us such as your educational qualifications or employment history.

For what purposes does Menzies Art Brands use or disclose personal information?

We will only use or disclose personal information provided for the purposes for which it was collected unless you have consented to us using or disclosing it, or you would reasonably expect us to use or disclose it for a different but related purpose, or as otherwise permitted by law.

We may add your contact details, including email address, to our mailing list for direct marketing purposes. If we contact you for this purpose an opt-out statement and facility will be available.   

If you do not provide Menzies Art Brands with the information required, we may not be able to provide the service you seek or respond or interact with you or, in the case of recruitment, to consider your application.

With whom do we share information?

We may share your personal information with our contractors, suppliers, IT and other service providers, insurers, venues where we conduct events and business partners, recruiters, referees or others as you would reasonably expect for the above purposes.

OUR WEBSITE PRACTICES

Cookies and Other Technologies

Following common website practices, Menzies Art Brands uses "cookies" and other technologies to collect non-personal data that enables us to better understand and improve the usability, performance and effectiveness of Menzies Art Brands's website and for reporting purposes. Cookies are unique text files sent to your browser and stored on your computer. We do not store any personally identifiable information with these cookies. Use of these third party cookies by our tracking utility company or service providers is not governed by this Privacy Policy. We do not have access or control over these cookies.

If you do not want Menzies Art Brands to send cookies to your browser, you can set your browser options to reject cookies or notify you when a website tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use some of our website services.

Additionally, Menzies Art Brands gathers general information about visits to our website and stores this information in log files. This information is stored in anonymous profiles and is not associated with a user's account. This information includes the number of total visits to our website, and which browser is used to view our website (including the version number). No personal Information is contained in this data. Our current partners help us to track our website usage. No personally identifiable information is collected. Menzies Art Brands uses this information to understand traffic and downloads on our website, enabling us to improve the site, provide the best online experience possible and improve our ability to serve our customers.

Links to other websites

Our website may include links to other websites that are operated by third parties. We are not responsible for the content or operation of those websites or for any products, services or information contained in them or offered by them. You should review the privacy policy and terms and conditions of use of those websites when you visit them. 

HOW DO WE STORE AND SECURE INFORMATION?

We take reasonable steps to protect all information which we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, as the transmission of data over the internet is not totally secure, we cannot guarantee the security of your data during transmission. 

All personal information held electronically is kept on secure servers and protected by firewall security systems. We may also hold some personal information in hard copy such as recordings of auctions, consents, invoices and business cards. This information is subject to restricted access.  

ANONYMITY

If it is lawful and practicable we will give individuals the option of not identifying themselves, or using a pseudonym when you contact us. For example, if you are making a telephone enquiry we may not need to collect your personal information. However, this may not always be possible. 

ACCESSING YOUR PERSONAL INFORMATION, OTHER ENQUIRIES OR COMPLAINTS

If you wish to access the personal information we hold about you or you think that your personal information is inaccurate and needs correction, please contact us at the address below. We will take reasonable steps to keep your personal information accurate, complete and up-to-date.   

If you have a complaint concerning your privacy please also contact us. Any complaint will be investigated by our Privacy Officer and responded to in a timely manner. 

Contact details  

All privacy-related enquiries or complaints should be directed to:
The Privacy Officer
Menzies Art Brands
1 Darling Street South Yarra, VIC 3141
Email: artauctions@menziesartbrands.com
(please mark emails attention to The Privacy Officer)

Version: December 2019